I only have one device registered for ESU but it says I've reached my limit

Question

I'm trying to enroll my other laptop for ESU since it doesn't meet the requirements for Win11. I only have one other device enrolled for ESU, but when I try to enroll the second laptop it says I've reached my limit.

Answer 1

Microsoft Store device management:
https://account.microsoft.com/devices/content

whenever you use MS account to install a store app, the device will be linked to that account,
meaning, the 10 device count is shared per account, not per app or device

Answer 2

It seems that you may be encountering an issue with the activation limits for the Extended Security Updates (ESU). According to the information available, when enrolling devices for ESU, there are specific conditions that must be met. For example, if you are using a personal or BYOD device that isn't managed by your organization and is only Microsoft Entra registered, it won't qualify for ESU access. Additionally, users can activate up to 10 devices under the ESU program, but if you are receiving a message that you've reached your limit, it may be due to the device already being registered or other restrictions in place.

To resolve this, ensure that the device you are trying to enroll meets the eligibility criteria and that you haven't exceeded the activation limit for your account. You can also check the Microsoft Entra ID to see if the device is already listed there.

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References:

• Enable Windows 10 Extended Security Updates (ESU) for clients accessing cloud and virtual machines
• Troubleshoot issues in ESU
• Microsoft 365 Apps activation limits

Answer 3

Hello, thank you for reaching out to Microsoft Q&A.

You can enroll up to 10 devices with the same Microsoft account in the Windows Extended Security Update (ESU) program.

If you see the message "You've reached the device limit", you can try registering your Microsoft account on the device again, or use a different Microsoft account.

First, go to Settings > Privacy & security and make sure the Find my device feature is turned on. If it is off, turn it ON, then enroll in the ESU program. If you're having issues, reregister your Microsoft account on the same device.

1. Go to Settings > Accounts > Your info.
2. Switch from a Microsoft account to a local account by selecting Sign in with a local account instead.
3. Follow the prompts to complete the setup for the local account.
4. Once done, sign out and sign in to your new local account.
5. Next, go to Settings > Accounts > Your info > Sign in with a Microsoft account instead.
6. Sign in with the Microsoft account that you want to use to register the ESU license.

Then, sign out and sign back in to your profile with that Microsoft account, and try enrolling in the ESU program again.

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