Share via

Seem to have got Microsoft premium account and a free account both linked to seperate emails

Hannah Wharton 0 Reputation points
2026-01-08T09:57:47.2266667+00:00

Please can you help. I pay for a Microsoft 365 account under a gmail.com account. I seem to have inadvertently got two accounts going, a free one with my Hotmail email account and my paid one with my Gmail account. Is it possible to merge them please? I'm using storage on the free account and it should all be against the paid account. Please help, thank you Hannah

Microsoft 365 and Office | Subscription, account, billing | For home | Windows
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. DaveM121 828.9K Reputation points Independent Advisor
    2026-01-08T10:32:03.2933333+00:00

    It is not possible to merge two Microsoft accounts, there is no method provided for that, open the Settings App, then go to Accounts - Your Info, which Microsoft account do you use to log into Windows, is it the free account or the Microsoft account used for the Microsoft 365 subscription?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.