How to recovery my account?

Question

Hello everyone,

My Microsoft account was hacked and I lost access to my Minecraft account that I purchased several years ago. The attacker changed the email address and all security information, so I can no longer sign in.

I have already tried the Microsoft account recovery form and contacted Minecraft support, but I have been waiting for weeks without receiving a clear response. Unfortunately, I no longer have the purchase email or Transaction ID because I bought Minecraft more than 5 years ago, and my bank does not keep transaction history that far back.

However, I can provide historical details that prove I am the original owner:

• Current Minecraft username: Twirlings
• Previous Minecraft username: Abel997899
• Approximate year of purchase: 2020
• Country where the account was created: Spain
• Last time I was able to log in: around August 25

I would like to know if anyone here has gone through a similar situation and managed to recover their account, or if there is any effective way to reach a human support agent at Microsoft/Xbox/Minecraft for hacked accounts.

Any advice or shared experience would be greatly appreciated.

Thank you for your time.

Answer 1

To recover your Microsoft account, especially after it has been hacked and the security information has been changed, you can follow these steps:

1. Start the Recovery Process: Attempt to sign in to your Microsoft account. If you are unable to access it, select "Can't access your account?" on the sign-in page.
2. Follow the Account Recovery Steps: You will be guided through the account recovery process. Since you mentioned that you have already tried the recovery form, ensure that you provide as much information as possible about your account to help verify your identity.
3. Use Identity Verification: If you have lost all authentication methods, you may need to use the account recovery feature that involves identity verification through certified partners. This may include providing historical details or documents that prove your identity.
4. Contact Support: If the recovery form does not yield results, you can try to reach out to Microsoft support directly. It may help to use the support options available on the Microsoft website or through the Xbox support channels, as they can assist with account-related issues.
5. Be Persistent: Given that you have already contacted support and are waiting for a response, it may be beneficial to follow up regularly to ensure your case is being addressed.
6. Check for Updates: Keep an eye on your email (including spam/junk folders) for any communications from Microsoft regarding your account recovery.

If you are still facing difficulties, consider seeking help from community forums or support groups where others may have shared similar experiences and solutions.

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References:

• Overview of Microsoft Entra ID Account Recovery
• How end users can perform account recovery in Microsoft Entra ID