Webcam installation

Question

I would like to know how to set up my webcam model HD720p. When plug and play is inserted the webcam option doesn't come up in the drop down

Answer 1

Dear @Dixie-Lee Cowan,

Thank you for posting your question in the Microsoft Q&A forum.

We apologize for any inconvenience you may encounter when using our services/ products. Based on your description, kindly try these following steps:

Confirm Windows sees the webcam

• Press Win + X > Device Manager > expand Cameras (or Imaging devices).
• If your webcam appears with a warning icon, right‑click > Update driver or Enable device.

Allow apps to use the camera

• Open Settings > Privacy & security > Camera
• Turn “Camera access” On.
• Turn “Let desktop apps access your camera” On.
• Toggle Off > On once to refresh permissions.

Reinstall the webcam driver

• In Device Manager > right‑click the webcam > Uninstall device > check Delete the driver software if shown.
• Unplug the webcam, reboot, then plug it back in to reinstall the inbox UVC driver.
• Run Windows Update to pull any camera/USB controller fixes.
• If Windows finds nothing and the webcam is from a known brand (e.g., Logitech/Microsoft), install the manufacturer’s driver or utility (optional, but can help).

Camera permissions refresh & app repair

• Navigate to Settings > Apps > Installed apps > Camera > three dot (...) > Advanced options > Repair/Reset.

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