Lost access to Devops because of converting external user to internal

Question

Hi,

I lost my azure devops access after converting my user from external to internal. (long story why this happened)
Developers still have access to the pipelines, but we lost the admin of the devops ORG since my account is the only one with full permissions.

I was looking forward to being able to create a microsoft support ticket but i am redirected here via my subscription plan.

I need my user to gain ownership of the devops org, how can i achieve this?

Answer 1

Hi @Randall Rivera ,

Welcome to the Microsoft Q&A Platform! Thank you for asking your question here.

I have reached out to you over private message regarding some information. Could you please check and share the requested information to assist you further on this.

Also, could you please try below and share your findings.

1. Sign in to your organization (https://dev.azure.com/{yourorganization}) using the credentials granted to the Azure DevOps Administrator role in Microsoft Entra ID. An error page appears where you can claim ownership.
   
2. Select Claim Ownership, provide a short justification, and then select Claim Ownership once again. A notification of the ownership transfer with your provided justification gets sent to all Azure DevOps Administrators in your Microsoft Entra ID.
   

Reference: When your Azure DevOps Administrator isn't a member of the target organization