Account recovery

Question

I have another email account, Adrian.m.sinclair, that I am locked out of. When I try to recover the account it keeps trying to send the verification code to an old email account that was my college account ,******@ttu.edu. However, my ttu.edu email is no longer active. When I try to recover using other methods, it keeps saying that I did not provide enough information. Is there any way to get the verification code sent to my ******@hotmail.com account? Very frustrated

Answer 1

Hi,

You can only send a verification code to a contact method that was added prior to the account lock. Do you have another active verification method?

On the page where it asks for a verification code, click 'Show more verification methods' and send the code to another available method, if any.

If not, on the next page, click I dont have any of these. After clicking that, you will be prompted to complete the information needed to confirm that the account owner is making this sensitive change. Once your account is verified, you will be able to update your security information.

If you have recently made a sensitive security change, your account may be placed in a restricted state for 30 days.

This is done to protect you and alert you in case the security information was changed by someone without your permission. See: https://support.microsoft.com/account-billing/what-does-security-info-change-is-still-pending-mean-cbd0f64f-02d9-45d2-90c3-2375e5a72e52#:~:text=While%20we%20understand%20this%2030,phone%20number%20or%20email%20address