Email account not working

Question

My not for profit organization email suddenly stopped working, does anyone no why and how to fix it

Answer 1

If your nonprofit organization's email has suddenly stopped working, there are a few steps you can take to troubleshoot the issue:

1. Check Microsoft 365 Service Health: Sign in to the Microsoft 365 admin center and check the service health for any reported issues with Exchange Online. If there are service incidents, this could be affecting email delivery.
2. Use Outlook on the Web: Have the affected user sign in to Outlook on the web to see if they can receive emails there. If they can, the issue may be with their email app or settings on their device.
3. Run Support and Recovery Assistant: Download and run the Microsoft Support and Recovery Assistant on the affected computer. This tool can help diagnose and fix common issues with Outlook or Microsoft 365 accounts.
4. Check Domain and DNS Settings: Ensure that your domain is properly set up and that there are no issues with your DNS records. You can check the status of your domain in the Microsoft 365 admin center.
5. Contact Support: If the issue persists after trying the above steps, consider reaching out to Microsoft support for further assistance.

Following these steps should help identify and potentially resolve the issue with your email account.

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References:

• Find and fix email delivery issues as a Microsoft 365 for business admin
• Find and fix issues after adding your domain or DNS records
• If Support and Recovery Assistant doesn't fix the issue, try these admin tools
• Get support for Microsoft 365 for business
• Check Microsoft 365 service health for Exchange Online issues
• Run email delivery troubleshooter
• Check the Domains FAQ
• Sign in to Outlook on the web for business
• Download and run Microsoft Support and Recovery Assistant

Answer 2

Hello OJET Administrator
Thank you for posting question to Microsoft Q&A Forum.

If you are the Global Administrator of the tenant, please kindly check on the option 2,4,5 from Q&A Assist.
If the issue still persists, please let me know if only you or other members in your organization also could not receive emails. I also initiated a private message so you could share more details if possible.

I am looking forward to your response.

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