I have an ongoing charge on my credit card from microsoft that I can't log into and I want to cancel it

Question

I have an ongoing monthly charge on my credit card that I don't know what it's for, have tried logging into my account but it doesn't allow me to view the invoice. I want to cancel the account but don't know if it's personal or business or what it's for. I'd love to just call microsoft, which I did, but it wouldn't allow me to continue to speak with anyone. Please help this has been ongoing for years!

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move from Exchange Online

Answer 1

To address the ongoing charge on your credit card from Microsoft, you can take the following steps:

1. Identify the Subscription: Since you are unsure whether the charge is for a personal or business account, you may want to check your email for any subscription confirmation emails from Microsoft, as they typically include details about the service and billing.
2. Access Your Billing Account: You can find out what type of billing account you have by following the guidance on the Microsoft website. This will help you understand your subscription type and how to manage it.
3. Cancel the Subscription: If you determine that you want to cancel the subscription, the cancellation process depends on your billing account type. If you have a Microsoft Customer Agreement (MCA), you can cancel within seven days of the subscription start or renewal for a prorated credit. If you have a Microsoft Online Subscription Agreement (MOSA), you can receive a prorated credit or refund if you cancel after starting or renewing your subscription.
4. Contact Support: If you're having trouble logging in or need further assistance, you can contact Microsoft support directly. They can help you resolve issues related to your account and provide guidance on cancellation.
5. Payment Method Issues: If you are facing issues with your payment method, ensure that the credit card details are correct and that you have sufficient funds. If your card is declined, you may receive an email from Microsoft regarding the issue.

For more detailed steps, you can refer to the Microsoft support documentation on managing subscriptions and billing.

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References:

• Cancel your subscription in the Microsoft 365 admin center
• Manage payment methods for Microsoft business accounts

Answer 2

How can I speak to someone please

Answer 3

Where can I email someone on this?

Answer 4

Hi, Stephanie Campbell

Welcome to Microsoft Q&A forum.

Sorry for this frustrating situation that you're encountering. Since the community forum is not authorized to investigate your account's details, it is best recommended to reach out to Microsoft Support to receive direct assistance:

• Visit this website: Contact - Microsoft Support 
• Type Contact in the search box. 
• Now click Get help, and Select Contact Support or Sign in to contact support below. 
• Go to the Products and services tab, and choose either Microsoft 365 and Office category. 
• On the Category tab, choose Manage account subscription. 
• Go to Confirm. 
• You can now choose the option of Chat with a support agent on your web browser. 

Important Note*: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you. * 

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 5

Please see:

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93