after installing a driver update Microsoft WPD you lose access to your connected phone or portable devices

Question

after installing a driver update Microsoft WPD you lose access to your connected phone or portable devices and how to fix the problem step by step procedures

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Answer 1

The context provided does not contain specific information regarding issues with Microsoft WPD driver updates and losing access to connected phones or portable devices. Therefore, I cannot provide step-by-step procedures to fix this problem.

For troubleshooting issues related to USB devices or driver problems, you may want to consider checking the Device Manager for any errors, reinstalling the drivers, or ensuring that the device is properly connected and powered on. Additionally, you can look for any relevant updates or patches from Microsoft that may address this issue.

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References:

• USB device drivers are removed unexpectedly after Windows 10 is updated
• USB-connected audio or video devices malfunction when connected to specific Intel-based devices
• Windows 10 doesn't install specific drivers for USB audio devices on the first connection
• Devices are not working before you log on a computer that's running Windows 10

Answer 2

Hello Kimberly Sioco,

To resolve this immediately, you must manually override the installed driver with the generic Windows MTP driver. Connect your device, launch the Device Manager by typing devmgmt.msc in the Run dialog, and locate your specific device under "Portable Devices" (it may display a yellow warning icon). Right-click the device, select Update driver, choose Browse my computer for drivers, and then strictly select Let me pick from a list of available drivers on my computer.

In the hardware list that appears, you will likely see the problematic "MTP Device" or a specific manufacturer driver currently highlighted. Ignore those and select MTP USB Device (this is the critical distinction; do not choose "MTP Device"). Click Next to install. This forces Windows to reload the standard protocol stack, and your device should immediately become accessible in File Explorer. If Windows Update attempts to reinstall the corrupt driver later, you can permanently remove the bad driver package from the repository by identifying its oem##.inf name in the driver details and running pnputil /delete-driver oem##.inf /uninstall in an elevated command prompt.

I hope you've found something useful here. If it helps you get more insight into the issue, it's appreciated to accept the answer. Should you have more questions, feel free to leave a message. Have a nice day!

VP

Answer 3

Hello again,

I am checking in to see if you have regained access to your portable device. As previously outlined, the conflict caused by the WPD driver update is resolved by manually overriding the current driver in Device Manager; specifically, you must choose "Browse my computer," then "Let me pick from a list," and explicitly select the generic MTP USB Device rather than the specific MTP Device or manufacturer driver. This action forces Windows to reload the correct protocol stack and usually restores file transfer functionality instantly.

If the issue has been successfully resolved, please consider accepting the answer as it helps other people sharing the same question benefit too. Thank you!

VP