II accidentally created Microsoft 365 Business using a personal Microsoft account

Question

I accidentally created Microsoft 365 Business using a personal Microsoft account. I’m getting AADSTS165000 and can’t sign in.

Answer 1

If you accidentally created a Microsoft 365 Business account using a personal Microsoft account and are encountering the AADSTS165000 error, it typically indicates that there is an issue with the account type or credentials being used to sign in. Here are some steps you can take to resolve this issue:

1. Verify Account Type: Ensure that you are using the correct account type to sign in. If you created the account with a personal Microsoft account, you may need to switch to a work or school account if applicable.
2. Check Credentials: Double-check that you are entering the correct email address and password associated with the Microsoft 365 Business account. Make sure there are no typos and that you are not inadvertently using credentials from a different account.
3. Contact Support: If you continue to experience issues, consider reaching out to Microsoft support for assistance. They can help you verify the account and resolve any sign-in problems.
4. Use Self-Service Password Reset: If you suspect that you might have forgotten your password, you can use the Self-Service Password Reset wizard to reset your password if you have the necessary permissions.

Following these steps should help you address the sign-in issue related to your Microsoft 365 Business account.

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References:

• Troubleshoot sign-in issues and account access problems
• Forgot password to sign in to Microsoft 365, Intune, or Azure