not able to create new free acc even with valid card details , and in other gmail is stucks on add info page , pls someone help me for this , i have an interview today at 9.30 , pls help me

Question

not able to create new free acc even with valid card details , and in other gmail is stucks on add info page , pls someone help me for this , i have an interview today at 9.30 , pls help me

Answer 1

If you are having trouble creating a new free Azure account despite providing valid credit card details, here are some common issues and solutions:

1. Account Issues: If you see a message stating that you cannot proceed with sign-up, ensure that your billing and shipping details are valid. You can verify this by signing into the Microsoft account center and checking your information under Your info.
2. Free Trial Eligibility: If you have previously had an Azure subscription, you may not be eligible for a free trial. The Azure Terms of Use only allow new users to activate a free trial. If this is the case, consider signing up for a pay-as-you-go subscription instead.
3. Account Type Issues: If you encounter a message indicating that your current account type is not supported, it might be due to your account being registered in an unmanaged Microsoft Entra directory. You may need to sign up using a different account or take over the unmanaged directory.
4. Browser Issues: If you are stuck on the add info page, try using a different browser or an InPrivate browsing session to see if that resolves the issue.

If these steps do not resolve your problem, you may need to contact Azure billing support for further assistance.

Answer 2

Hey there, vedant joshii

Please can you try again with signing up. I have seen others having issues signing up to Azure this morning. Having a look at the service health, found here: https://portal.azure.com/#view/Microsoft_Azure_Health/AzureHealthBrowseBlade/~/serviceIssues, there are no alerts at the minute.

If you are still facing issues, please can you let me know what region you are based in?

Thanks,
Nathan

Answer 3

Hello vedant joshii

Azure requires a valid payment method for identity verification during free account sign-up. These errors usually occur due to bank authorization issues or card restrictions.

Here’s what you can do:

1. Check Card Requirements

• Must be a credit or debit card that supports international transactions.
• Prepaid, virtual, or gift cards are not accepted.
• Card must allow a small authorization charge (usually $1 or equivalent).

2. Resolve Bank Authorization

• Contact your bank and confirm:
  • International e-commerce transactions are enabled.
  • Card supports 3D Secure / OTP verification.
• Some banks block small authorization charges by default—ask them to allow it.

3. Browser & Account Tips

• Clear browser cache or use Incognito mode.
• Try a different browser or device if the page gets stuck.
• Ensure the billing address matches your card issuer’s address exactly.

4. Alternative Options

• Use a different card from another bank if possible.
• Avoid VPN or proxy during sign-up.
• If all steps fail, contact Azure Support for manual verification: https://azure.microsoft.com/en-us/support/

Thanks,
Suchitra.