Microsoft Edge & Teams

Question

Dear all,

Need help! under Mircosoft Edge, I can't remove the old user profile, I had follow all the instructions to log in the old profile, select "remove" and clear all data saved "all time".

After restart my computer, the Edge still shows my old profile under "account" no matter what I do, I can't remove the memory on my PC. even someone asked me to delete the "user" info under C drive, as well as under windows "account", but never able to completely to remove those information. What shall I do?

because of that, I check on Teams, same happened, now I have to uninstall Team completely and never use again.

Thank you everyone if there is a solution.

Answer 1

To remove an old user profile in Microsoft Edge, you can follow these steps:

1. Open Microsoft Edge and click on the Settings and more (three dots) in the upper right corner.
2. Go to Settings > Profiles.
3. Select the profile you want to remove.
4. Click on Remove. This should delete the profile and its associated data.

If the profile still appears after following these steps, it may be due to data syncing or cached information. Here are additional steps you can take:

• Clear Browsing Data: Go to Settings > Privacy, search, and services > Clear browsing data. Choose All time and ensure all options are checked before clearing.
• Check for Sync Issues: If you are signed in with a Microsoft account, check if the profile is syncing from the cloud. You may need to sign out of the account to stop syncing.
• Delete User Data Manually: If you are comfortable with it, you can navigate to the user data folders on your PC (like %USERPROFILE%\AppData\Local\Microsoft\Edge\User Data) and manually delete the profile folder. Be cautious with this step as it may affect other profiles or data.

For Microsoft Teams, if you are experiencing similar issues, uninstalling and reinstalling the application may help, but ensure that you clear any cached data related to Teams as well.

If these steps do not resolve the issue, you may consider reaching out to Microsoft support for further assistance.

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References:

• User data and privacy in Microsoft Edge
• User data and privacy in Microsoft Edge

Answer 2

Hi bobby yeung,

Welcome to the Microsoft Q&A forum.

On Windows 11, Edge can automatically re-detect identities from Windows and re-surface an old profile even after you remove it inside Edge. Here are the possible steps that you can try to fully remove the old profile:

1 - Sign out and stop Sync

• Open Edge > Settings > Profiles.
• Select the old profile > turn Sync OFF and Sign out (if available), then close Edge.

2 - Remove the account from Windows

• On Windows, go to Settings > Accounts > Email & accounts.
• Under “Accounts used by other apps” (or similar), select the old account and choose Remove.
• Also check Settings > Accounts > Access work or school and disconnect anything related to the old work/school account if present.

3 - Clear saved sign-in tokens

• Open Control Panel > Credential Manager > Windows Credentials.
• Remove entries related to Microsoft/Office/Edge/Work account that match the old profile.

I look forward to receiving your update. Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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