how to reset admin password on my laptop. laptop was accidently locked, now need admin password to unlock

Question

remotely locked kids laptop, now it needs admin to unlock, forgot admin password. need to be able to unlock laptop

Answer 1

To reset the admin password on your laptop, you can follow these steps:

1. Use a Password Reset Disk: If you created a password reset disk before forgetting your password, you can use it to reset your password.
2. Boot into Safe Mode: Restart your laptop and press F8 (or Shift + F8) before Windows starts to load. Select Safe Mode with Command Prompt. Once in Command Prompt, you can create a new admin account or reset the password for the existing admin account.
3. Use Windows Recovery Environment: If you cannot access Safe Mode, boot from a Windows installation media (USB or DVD). Select "Repair your computer" > "Troubleshoot" > "Advanced options" > "Command Prompt". From there, you can use commands to enable the built-in administrator account or reset your password.
4. Contact Microsoft Support: If none of the above methods work, you may need to contact Microsoft Support for further assistance.

Please note that these methods may vary based on your specific laptop model and Windows version. Ensure you have the necessary permissions and rights to perform these actions.

Answer 2

Hello, thank you for reaching out to Microsoft Q&A.

If you remotely locked your child’s laptop using the Find my device feature in your Microsoft account, you will need to perform a full factory reset of the computer to regain access. This behavior is by design and serves as a security feature for emergencies, such as when a device is lost or stolen, to help protect your data from unauthorized access.

To reset your PC, boot your PC in the Windows Recovery Environment (WinRE):

1. Start your device and wait for the Windows logo (or the manufacturer's logo) to appear.
2. As soon as the Windows logo appears, press and hold the power button until the device shuts down.
3. Turn your device on again and repeat step 2.
4. Turn your device on a third time. Windows should display the Automatic Repair screen.
5. Select Advanced Options > Troubleshoot > Reset this PC > Remove Everything and Proceed with Local reinstallation.

Once the reset is complete, you’ll need to set up your laptop again.

Note: Running a system recovery will erase all files stored on the hard drive (HDD).

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