Duplicate subscription purchase inadvertently - would like to request to cancel one of them

Question

I accidentally purchased M365 basic twice since i was not sure if it went through the first time, would like to cancel one of them and request a refund

Answer 1

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to your Microsoft account and check the subscription there.

https://account.microsoft.com/services

If you can find it, check if you are eligible for a refund and follow the steps in this article if you want to cancel: https://support.microsoft.com/office/cancel-a-microsoft-365-subscription-46e2634c-c64b-4c65-94b9-2cc9c960e91b

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If it does not work or you need further assistance, for your security and privacy, I recommend contacting Microsoft Billing Support directly, as this request involves personal or sensitive information that should not be shared in a public forum.

Click this link: https://support.microsoft.com/contactus/

Sign in to your Microsoft account.

Select Microsoft 365 > Click 'Get home support'.

Type "Chat with an agent" from the text field and press Enter.

Click "Contact support" at the bottom.

Select the product you need help with.

Follow the prompts to connect with a live agent.

Customer service phone numbers: https://support.microsoft.com/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

Answer 2

To request a cancellation and refund for a duplicate purchase of Microsoft 365 Basic, you need to submit a credit request. According to the guidelines, credit requests for duplicate licenses must be submitted within 120 days of the new subscription purchase. Since you have inadvertently purchased the subscription twice, you can follow these steps:

1. Ensure that you submit your credit request within the 120-day window.
2. Provide details about the duplicate subscriptions in your request.
3. Keep in mind that if you voluntarily move between partners or tenants, you may lose all offers on your agreements, so ensure that your request is straightforward.

If you need further assistance, you may want to contact Microsoft support directly for guidance on your specific situation.

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References:

• Types of credits
• Cancel your subscription in the Microsoft 365 admin center
• Sell software subscriptions through the Cloud Solution Provider (CSP) program
• Protect tenants and subscriptions from abuse and fraud attacks
• Cancel your Microsoft business subscription in the Microsoft 365 admin center
• Cancel a third-party app subscription
• How do I cancel a Reservation order