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Question

Hi,

I select Azure and child tag Avere vFXT for Azure, but this is because it is the first to choose and I really don't know what to choose, because I really don't know where these costs on the invoices are about... It is really hard to understand and also to reach you for help. I can not ask for refund in my dashboard because the invoices are not eligible for refund or something, so I cannot choose any of the invoices to go further. And your colleague hang up on the phone.. she could not talk me through the steps I need to take.. luckily I finally got to this url to make this request...

The reason I am contacting you is because suddenly we receive invoices <Contact information removed for privacy> and the invoices states: Databases, Networking, Compute, Developer tools. And I really did not order anything or use anything new on your platform.. so I am really confused where the costs are about and I am 100% sure that these costs are not correct. So please refund both invoices and fix the problem.

Hope to here from you soon!

Best regards, Nikita Moed

Answer 1

Hi Nikita,

I recommend you create a new billing support request so that you can speak to billing engineer. Billing support is free.

Please carefully follow my instructions below to create new billing support request without getting stuck in endless loop.

If you have issues creating ticket please let me know in a comment.

1. Navigate to this link to start the process:

https://portal.azure.com/#create/Microsoft.Support

2. Enter billing in the box and click Go

3. Select Billing and click Next

4. Select your subscription from the dropdown and click Next

5. At this point there will be a delay of several seconds, and then various options will be displayed. Click Create a support request button at the top. DO NOT CLICK any of the other options.

6. Fill out screen, Summary, Problem type, Problem subtype, then click Next button at bottom. You may need to select different Problem/subtype than shown below

7. There will be another several second delay, and then some solutions will be displayed (this is similar to above). DO NOT CLICK any of the solutions, instead click on Return to support request button in upper left corner, similar to below

8. Now you are back at support case. Click Next button at bottom to continue to Additional details tab. Fill out information as required, one of the items you may need is your Subscription ID.

You can open separate browser tab and navigate to your subscription in portal, the ID is there, click the copy button to the right of it, then paste it into the box on Additional details tab. Click Next to advance to Review + create tab, then click Create.

You should receive an automated email within a few minutes and then be contacted by support within 1 business day.

Please click Accept Answer and upvote if the above was helpful.

Thanks.

-TP

Answer 2

Hello Nikita Moed, It seems you are experiencing confusion regarding the invoices you received for Azure services. If you're looking for the refund, the best way to contact Microsoft Support is through the Azure Portal.

Here are the steps you can follow to create support requests:

• Go to Azure portal > Search for Help + Support or https://portal.azure.com/#view/Microsoft_Azure_Support/HelpAndSupportBlade/~/overview
•  Click on Create a Support Request
• On right-side panel, enter Billing and click Go > select the issue with "Billing" > select your Subscription then click Next.
• Do not click on on refund request button any suggested articles instead click on the Create support request on top of the panel.
• Select the Issue type as Billing and, select the summary, problem type and problem subtype as per your issue like below > then click on Next.
• Do not click on on refund request button any recommendation solution/article, instead click on the Return to support request then click Next.
  • Fill out all the required information and provide a clear description of your issue and click Next.
  • Review and create as submit the support request
  • You should receive an automated email within a few minutes and then be contacted by support team.

Kindly check the below documentation for more details: How to create an Azure support request - Azure supportability | Microsoft Learn

Hope this helps! If you encounter any issues, please reach out to us. If the provided answer is helpful, please click Accept the Answer and up vote so that this can be beneficial to other community members. Thanks.

Answer 3

It seems you are experiencing confusion regarding the invoices you received for Azure services, specifically related to Databases, Networking, Compute, and Developer tools. Here are some points to consider:

1. Understanding Invoices: Invoices can sometimes include charges for services that were not explicitly ordered or used in a new way. It's important to review the details of each invoice to understand the charges. You can do this by accessing the All transactions section in the Azure portal, where you can filter transactions by invoice ID to see what specific services were billed.
2. Multiple Invoices: You might receive multiple invoices for various reasons, such as separate billing for different product categories or adjustments for previous billing periods. This could explain why you see charges that you do not recognize.
3. Refunds and Support: If the invoices are not eligible for refunds, it may be due to the nature of the charges or the specific policies in place. If you believe the charges are incorrect, you may need to contact Azure support directly for clarification and assistance in resolving the issue.
4. Documentation: For detailed information on how to review your invoices and understand the charges, you can refer to the Azure documentation, which provides guidance on navigating billing and invoicing.

If you continue to have issues, it may be beneficial to reach out to Azure support again, ensuring you have your invoice IDs ready for reference.

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References:

• Understand your invoice
• Review invoiced transactions in the Azure portal