How to change my Microsoft email address to a different email address on my GoDaddy domain on my windows PC?

Question

I set up my Microsoft 365 account through our GoDaddy domain. I selected the email address which is our domains email. How can I change the email address for our Microsoft 365 email so we don't lose our access to our domain? Thank you,

Brenda

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Moved from: Microsoft Security | Active Directory Federation Services

Answer 1

Hello @Oregon Raceway Park , 

Good day! Thank you for posting your valuable question on the Microsoft Q&A forum. 

Based on your description, I understand that you have a Microsoft 365 subscription set up through GoDaddy and you would like to change the email address used for your Microsoft 365 account to a different email address on the same GoDaddy-managed domain, without losing access to your domain, mailbox, or Microsoft 365 services. 

Please let me know if I misunderstood any part of your issue or if there are additional details you’d like to share. 

To help us provide the most accurate and effective guidance, could you share a bit more information about your current setup? 

• Is your Microsoft 365 tenant fully managed by GoDaddy, or do you also have access to the Microsoft 365 Admin Center (admin.microsoft.com) directly? 
• Are both the current email address and the new email address on the same GoDaddy domain (for example, both ending with @yourdomain.com)? 
• Are you attempting to rename an existing Microsoft 365 user/email address, or are you trying to change which account is the Global Admin or primary billing contact? 
• Is this account the only global admin for the tenant, or do you have another admin account available? 
• After the change, do you want emails sent to the old address to continue working as an alias? 

This information will help us understand your environment and ensure that any steps suggested do not risk access to your tenant or domain. 

In the meantime, as a general guideline, please note that for GoDaddy-managed Microsoft 365 subscriptions, user email changes are typically performed through the GoDaddy Email & Office Dashboard, rather than directly in the Microsoft 365 Admin Center. In most cases, renaming an email address on the same domain does not delete the mailbox or affect licensing when done correctly. 

If your Microsoft 365 tenant is fully managed by GoDaddy, you can try to: 

• Contact GoDaddy support: GoDaddy Help Center - Contact Us 
• Ask another question on GoDaddy Community: GoDaddy Community 

(Note: Microsoft is providing this information as a convenience to you. The sites are not controlled by Microsoft. Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. Please make sure that you completely understand the risk before retrieving any suggestions from the above link.) 

I apologize if I could not jump straight to a solution yet. I want to avoid suggesting any steps that could lead to an account lockout or unintended service disruption. Once we have the details above, we’ll be able to assist you more effectively and guide you toward the safest resolution. 

Looking forward to your response so we can get this sorted out for you together.  

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