trying to unlock my outlook account

Question

I have an outlook account and I have been trying to unlock for sometime to no avail. I keep going in circles. I had to create this account in order to chat with support. I went thru all the recommended steps, even resetting my password several time but no luck. Is their an actual human that could support me

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

Did you try the Account Recovery form? As you've already tried resetting your password and failed, try the Account Recovery form:

https://account.live.com/acsr

Remember to use a familiar device from which you've frequently accessed your Microsoft account, as well as a familiar location. Microsoft will review your responses and respond within 24 hours. If you are verified, instructions on how to log back into your account will be sent to you, and if you are not verified, you will need to submit the Account Recovery form again. You can do this up to 2 times every 24 hours.

Detailed steps on how to use the Account Recovery Form can be found here:

Help with the Microsoft account recovery form

Important: The account recovery form can only be used if two-step verification isn't turned on.

---

Answer 2

How to create a ticket

Answer 3

If you're having trouble unlocking your Outlook account and have already tried resetting your password, you may need to contact support directly for further assistance. Since you mentioned going through all the recommended steps without success, I recommend that you create a support ticket without signing in, which can be done through the Microsoft support page. This will allow you to get in touch with a human representative who can help you resolve your account access issues.

Additionally, if you are using a work or school account, contacting your organization's help desk may also be beneficial, as they can assist with account-related issues.

---

References:

• Troubleshoot sign-in issues and account access problems
• Get support for Microsoft 365 for business