Outlook not working on PC. Cannot send or receive emails.

Question

In account info there's a box called Manage. Clicking this leads to another page where theres a blue box saying Repair in SMTP configuration. Any attempt at entering a password fails. I believe I am using the correct APP password. My email account is with Virgin media , ........@ntlworld.com

Any ideas how to fix ?

Steven

Answer 1

Hello, I’m Virginia a fellow Windows user.

Have you ensured the account still exists by using VirginMedia webmail?

Are you using the account password or an app specific password? If using the account password I would create an app specific password & try that if you can sign in online.

Are you using any third party antivirus software?

Answer 2

Hi Virginia, thanks for reaching out, Yes the email at virgin media is still working correctly, as is Outlook on my android phone, its just on my PC which isnt working. I created a new APP password in virgin media but this isnt solving the issue.

I use Norton antivirus software.

Thanks

Steven

Answer 3

Hi Time Lady, thanks for trying to help me get my Outlook email working. In the end I removed the account and then added it back again and all seems fine now and the existing app password worked fine. Cheers Steven