I habe an HP desktop with Windows 11 pro. I installed Office 365, My E-Mail provider green.ch is in Switzerland

Question

I habe an HP desktop with Windows 11 pro.

I installed Office 365,

My E-Mail provider green.ch is in Switzerland

everthing worked perfect with emails in outlook

suddentlich since yesterday, when I open outlook, it open a window, which says "your mail box has been temporarily moved to MS Exchange server." it give me a choice between

• use temporary mailbox or
• use old data

I want use my email melk.lehner@aa7 - as I did the last 20 years - and

not change to a MS email ....@...com.

What can I do, that outlook starts and accept my email melk.lehner@aa7, with green.ch as provider, as for the last 20 years.

Melk Lehner

Answer 1

It sounds like you're experiencing an issue with Outlook after your mailbox was temporarily moved to an MS Exchange server. This can happen during migrations or changes in email service configurations. Here are some steps you can take to resolve the issue and continue using your email address with the green.ch provider:

1. Check Your Account Settings: Ensure that your Outlook account settings are correctly configured for your green.ch email. You may need to remove and re-add your email account in Outlook to refresh the connection.
2. Use the Old Data Option: If you choose the "use old data" option, it may allow you to access your previous emails and settings. However, this may not resolve the connection issue with your email provider.
3. Repair Outlook Profile: Sometimes, repairing your Outlook profile can help. You can do this by going to Control Panel > Mail > Show Profiles, selecting your profile, and then clicking on "Repair".
4. Contact Your Email Provider: Since your email provider is green.ch, it may be beneficial to reach out to their support team. They can provide specific guidance related to their service and any changes that may have affected your account.
5. Check for Updates: Make sure that your Office 365 and Windows 11 are up to date. Sometimes, updates can resolve connectivity issues.

If these steps do not resolve the issue, you may want to consider using the Microsoft Support and Recovery Assistant for Microsoft 365, which can help diagnose and fix Outlook connectivity issues.

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References:

• Outlook doesn't connect or web services don't work after migration to Microsoft 365
• Fix Outlook connection problems for Microsoft 365 account