I keep getting a message stating exchange password required and when I click it screen pops up Microsoft 365 with my email for exchange and it asked for the password I put it in. It doesn't work. I can't change the password. What do I do to get my emails.

Question

I keep getting a message stating exchange password required and when I click it screen pops up Microsoft 365 with my email for exchange and it asked for the password I put it in. It doesn't work. I can't change the password. What do I do to get my emails.

Marc Zekofsky 0

A message keeps coming up on my computer stating exchange password required, and when I click on it, a screen opens up that says Microsoft 365 with my exchange email and I put in the password and nothing works. What do I do? I can't get my messages on my desktop only on my iPhone.

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Answer 1

Hi @Marc Zekofsky

Thank you for posting your question in the Q&A Forum.

Since your email works fine on your iPhone, which shows your account and password are correct. The repeated password prompts on your desktop are usually caused by old or corrupted login information stored on your computer, preventing Outlook from connecting properly.

Please try these steps to resolve this sign-in issue:

1. Clear Cached Credentials

Close Outlook and all other Office apps.
Open Control Panel > Credential Manager > Windows Credentials.
Under Generic Credentials, delete any entries related to MicrosoftOffice, your email address, or Outlook.

Note: You may need to sign back into Word or Excel once after this.

2. Reconnect your Account to Windows

Go to Windows Settings > Accounts > Access work or school.
Select your email address and click Disconnect (this won't delete your emails).
Click Connect and sign in again with your current password to refresh the link.

3. Create a New, Clean Outlook Profile

Open Control Panel and search for Mail (Microsoft Outlook).
Click Show Profiles... and then click Add to create a new profile.
Name it (e.g., "NewProfile") and follow the setup wizard to add your account.
In the Mail window, ensure "Always use this profile" is set to your new profile.
Open Outlook. It will re-sync your mailbox from the server and should stop asking for the password.

Please attempt these three steps first and let us know the outcome. If the sign-in prompts persist, reply here and we can guide you through additional troubleshooting.

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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Jade-T 10,250 Reputation points Microsoft External Staff Moderator

2026-01-14T04:41:17.88+00:00

Hi @Marc Zekofsky

Just checking in to see if the steps above resolved the sign-in issue on your desktop. Please let us know if you have any updates or need clarification.
Marc Zekofsky 0 Reputation points

2026-01-14T13:53:28.95+00:00

No it didn’t. I need to speak with a representative. Very disappointed in Microsoft 365 customer service (lack of customer service). You accept my money, but as a customer, I can’t speak with anyone.

call me [removed].
Jade-T 10,250 Reputation points Microsoft External Staff Moderator

2026-01-15T01:07:52.7266667+00:00

Hi @Marc Zekofsky

I completely understand your need for direct assistance. However, please note that this is a public community forum where independent users and moderators provide technical guidance to help one another. As moderators, we do not have access to your private account details, billing records, or the ability to make outbound calls.

Since you are using an Exchange account, it is managed by your organization. If the local troubleshooting steps provided earlier did not resolve the issue, it likely involves server-side security policies (such as MFA or Conditional Access) that only your Internal IT Department or Organization Administrator can modify.

For your privacy and security, I have removed your personal contact details from your post, as this is a public space accessible to everyone. To speak with a live representative, please use the official Microsoft Support portal to request a callback, or contact your company’s IT helpdesk directly.

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I keep getting a message stating exchange password required and when I click it screen pops up Microsoft 365 with my email for exchange and it asked for the password I put it in. It doesn't work. I can't change the password. What do I do to get my emails.

1 answer

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