how can I resurrect my @live.com email? my son changed the email on his xbox and now my email is not recognized and I can't even file a support ticket

Question

how can I resurrect my @live.com email? my son changed the email on his xbox and now my email is not recognized and I can't even file a support ticket. My email is [Moderator Note: Personal Info Removed]@live.com and I've had it for decades. It's my primary email. I really need help.

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Moved from: Microsoft 365 and Office | Other

Answer 1

Hi Carrie Schonhoff,

Thank you for posting your question in the Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Based on your description, I regret the incident that occurred with your account. I understand how essential this mailbox is, and I will assist you in regaining access securely.

To recover your main email, please contact Microsoft Support using the steps below:

• Visit: Contact – Microsoft Support
• Search for “Account Recovery” in the search box.
• Click “Get Help” and press Enter.
• Sign in with another Microsoft account (create one if needed) to proceed.
• Navigate to “Contact Support.”
• Choose a relevant option like “Password Reset/Recovery” or “Manage Account Security.”
• For product/service, select "Other Products."
• For category, choose "Manage Account Security."
• Look for and select "Chat with a support agent in your web browser" or a similar callback option.
• Clearly explain your situation.

Once you start the chat, the support agent will guide you through secure verification and recovery steps.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

Thank you for your understanding. 

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