I need to get a refund of an app that does not work for my phone/computer.........

Question

I just made a purchase of app samsung phone pro of $4.99 and I did not realize this was for a GALAXY phone I do not have a galaxy phone and do not need this app. Please cancel this purchase and credit me back in full please.

I will also alert my credit card company that you will be giving me credit and to make sure this happens or else I will file fraud charges on the account, thank you!

Michelle Shelly Rowan

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Moved from: Outlook | Windows | New Outlook for Windows | For home

Answer 1

Hello,

This is a public forum, so for your privacy and security, we can’t help with billing issues here. Also, no one in this forum has access to your account or payment information.

To get help, open the "Get Help" app on your computer (just search for it in the Start menu). or go to https://support.microsoft.com/contactus, Type "Billing" and press Enter. On the next screen, click "Contact support" at the bottom of the page, then choose "Windows" > "Manage my subscription". You’ll then see the option to chat with a Microsoft support agent who has access to your account to help review the issue.

Answer 2

To request a refund for an app that is not compatible with your device, you can follow the refund process provided by Microsoft. Refunds are typically available under certain conditions, such as within a specific time frame after the purchase. For digital purchases, you can request a refund through your Microsoft account's orders page, provided you meet the eligibility criteria.

Since you mentioned that you purchased an app for a Galaxy phone and do not have one, you may be eligible for a refund if you act quickly. Please visit the Microsoft account orders page to initiate the refund process.

If you need further assistance, consider reaching out to Microsoft Customer Support directly for help with your specific situation.

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References:

• Are returns and refunds supported with Microsoft Marketplace?
• Managing refunds and chargebacks from your service