MFA Global Admin No Access

Question

This support ticket is for a separate account. I had an open case for a global admin MFA lockout, I was on the phone for 3 hours 40 minutes, the agent disconnected and did not call back. I need this escalated to a supervisor and the Data Protection team immeidately. I am the sole global admin on the account at [Moderator note: personal info removed]

Answer 1

If you are the only global admin on your account and have encountered an MFA lockout, you should reach out to the Azure Data Protection team for help. You can contact them at +1 866-807-5850. It's important to mention your need for escalation during the call to ensure your situation is handled promptly. Additionally, if there are any colleagues in your organization with global admin rights, they may also assist you in regaining access or escalating your issue further.

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References:

• Solve account access problems

Answer 2

No. I alrady did that. THe phone didnt work . I need another way to acces smy acocunt

Answer 3

Hi @Preston Campbell,

Welcome to the Microsoft Q&A forum.

I completely understand how challenging this situation must be, especially when you’re the only admin responsible for your account.

To ensure we resolve this securely, I’ve initiated a private message for your convenience. When you have a moment, please check the private message so I can assist you more affectively

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

Thank you for your attention to this matter. I look forward to your response.