Surface 7 screen has lines through it

Question

Microsoft Surface 7 has gray band and line through bottom of screen.

Answer 1

If your Microsoft Surface 7 is displaying gray bands and lines through the bottom of the screen, this could indicate a display issue. Here are some troubleshooting steps you can take:

1. Check for External Connections: If you have an external display connected, try disconnecting it to see if the issue persists.
2. Run the Surface Diagnostic Toolkit (SDT): You can use the SDT to run diagnostics on your device. This can help identify if there is a hardware issue with the display.
3. Calibration: If the display is new or has been recently repaired, you may need to run the Touch Display Calibration tool to ensure it is functioning correctly. Follow the instructions provided by the SDT for calibration.
4. Check for Software Updates: Ensure that your Surface device is running the latest version of Windows and that all drivers are up to date.
5. Contact Support: If the issue persists after these steps, it may be necessary to contact Microsoft support for further assistance or to explore repair options.

These steps should help you diagnose and potentially resolve the issue with your Surface 7 screen.

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References:

• What to try if your Surface screen is distorted, is flickering, or has lines running through it
• Troubleshoot connecting Surface to an external display