Pin issue when trying to install minecraft on child device.

Question

Hi,

I am trying to install minecraft on my childs device. I am the admin of Microsoft Family Safety and after downloading the .exe file and launching it, it requires me to approve the app installation. The dialog box preloads my email as the admin and asks for a password or pin. If I use my pin then it says that it is incorrect and I do not have the option to use a password. If I go to my account and remove pin, then reset my childs device I still am required to use a pin to approve.

How do I use a password or why does it not accept my pin?

Answer 1

Hello Corey!

Thank you for joining Microsoft Q&A forum.

From your description, you’re trying to install Minecraft on your child’s device, but it can’t be completed due to incorrect PIN.

This happens might because Windows requires a local administrator account (not a Family Safety Admin account) with a Windows Hello PIN to approve app installations for child accounts. Here’s what you can check again to address the pin issue:

1. Sign in as the parent (the one preloading in UAC) on the child’s PC

• Go to Settings > Accounts > Other users
• Select the parent account
• Make sure it is set to Administrator

2. While still signed in as the parent, go to

• Settings > Accounts > Sign‑in options
• Set up a PIN (Windows Hello) on that PC

3. Sign out, switch back to the child account, and run the Minecraft installer again
4. When prompted for approval, enter that Windows Hello PIN or administrator password (if available) in the dialog box

Hope this helps you get Minecraft installed for your child. Please let me know how it goes!

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Answer 2

It seems you are experiencing issues with the PIN authentication when trying to approve the installation of Minecraft on your child's device. Here are a few steps you can take to troubleshoot the issue:

1. Check the PIN Settings: Ensure that the PIN you are entering is indeed the correct one associated with your Microsoft account. Sometimes, users may have multiple accounts or may have recently changed their PIN.
2. Reset the PIN: If you are unable to remember the correct PIN, you can try resetting it. You can do this by going to your Microsoft account settings and selecting the option to reset your PIN.
3. Use Password Instead of PIN: If the option to use a password is not appearing, ensure that your account settings allow for password authentication. You may need to check your security settings in the Microsoft account to ensure that password login is enabled.
4. Device Settings: Make sure that your child's device is up to date with the latest Windows updates. Sometimes, issues with PIN or password authentication can be resolved with system updates.
5. Contact Microsoft Support: If the issue persists, it may be beneficial to reach out to Microsoft Support for further assistance, especially if there are specific error codes or messages that appear during the process.

These steps should help you resolve the issue with the PIN and allow you to approve the installation of the app.