I need to check what type of Windows licence is on that device and if it is possible to reactivate that licence.
1
Click your Start Button, type cmd then right click Command Prompt and choose 'Run as Administrator'
Run or paste this command and hit Enter:
slmgr.vbs /dlv
Please post a screenshot of the resulting dialog
2
Download the free ShowKeyPlus app from the Microsoft Store.
Please provide a screenshot of that app window and please hide your product key in the screenshot.