Problem to login Azure

Question

Problem to login Azure

Marielle Brovinger 0

Hi,

I have a problem to login at Azure because of expired invoices. Is it posible to pay the invoices some other way?

Best regards

Marielle Brovinger

removed by Moderator

Marielle Brovinger 0 Reputation points

2026-01-13T09:32:42.17+00:00

The problem is that I can´t login because it says I have no prenumeration
Bharath Y P 4,310 Reputation points Microsoft External Staff Moderator

2026-01-13T11:27:05.9733333+00:00

Hello Marielle Brovinger, Could you please share the error details that you getting when you tried to login, Thanks

Marielle Brovinger 0

This is the details I get when I try to Login:

"Det valda användarkontot finns inte i klienten Microsoft Services och har inte åtkomst till programmet e6694c91-1590-4e35-9bb7-b865c638b9c1 i den klienten. Du måste först lägga till kontot som en extern användare i klienten. Använd ett annat konto."

And this is what I get when I try to contact support:

{
  "sessionId": "cc100a81a09d492ab25184c25f8ca842",
  "errors": [
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;e6694c91-1590-4e35-9bb7-b865c638b9c1&#39;(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 48ff4bf8-f70b-4f17-a101-0c0ca5212100 Correlation ID: a865611b-f7f4-414c-b5ca-893c05024be4 Timestamp: 2026-01-13 13:52:22Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;e6694c91-1590-4e35-9bb7-b865c638b9c1&#39;(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 48ff4bf8-f70b-4f17-a101-0c0ca5212100 Correlation ID: a865611b-f7f4-414c-b5ca-893c05024be4 Timestamp: 2026-01-13 13:52:22Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    },
    {
      "errorMessage": "interaction_required: AADSTS16000: User account &#39;{EUII Hidden}&#39; from identity provider &#39;live.com&#39; does not exist in tenant &#39;Microsoft Services&#39; and cannot access the application &#39;e6694c91-1590-4e35-9bb7-b865c638b9c1&#39;(Microsoft_Azure_SupportPortalExtension) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account. Trace ID: 48ff4bf8-f70b-4f17-a101-0c0ca5212100 Correlation ID: a865611b-f7f4-414c-b5ca-893c05024be4 Timestamp: 2026-01-13 13:52:22Z",
      "clientId": "e6694c91-1590-4e35-9bb7-b865c638b9c1",
      "scopes": [
        "959678cf-d004-4c22-82a6-d2ce549a58b8/.default"
      ]
    }
  ]
}

Raja Pothuraju 45,740 Reputation points Microsoft External Staff Moderator

2026-01-14T10:11:29.0266667+00:00

@Marielle Brovinger, Please share your affected account email address, Tenant ID, Domain Name over private message.

1 answer

Your answer

Marielle Brovinger 0 Reputation points

2026-01-13T09:32:42.17+00:00

The problem is that I can´t login because it says I have no prenumeration
Bharath Y P 4,310 Reputation points Microsoft External Staff Moderator

2026-01-13T11:27:05.9733333+00:00

Hello Marielle Brovinger, Could you please share the error details that you getting when you tried to login, Thanks
Raja Pothuraju 45,740 Reputation points Microsoft External Staff Moderator

2026-01-14T10:11:29.0266667+00:00

@Marielle Brovinger, Please share your affected account email address, Tenant ID, Domain Name over private message.

Answer 1

Marielle Brovinger 0

Hi,
I have tried to answer you and some other of your colleagues for a long time now but I get no help anywhere. Now I try again. I can´t log in at that account and I need to change my cardnumber to pay my invoices. Removed PII. I do not have the emailadress Removed PII. anymore, just Removed PII. Please help me to log in to my account. I´m in desperat need to log in to my account. Do you need my old card numbers so you can compare?

kind regards
Marielle Brovinger

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Problem to login Azure

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