Urgent: Nonprofit Azure Grant Renewal Error 715-123190 - No Response After 5 Days

Question

Urgent: Nonprofit Azure Grant Renewal Error 715-123190 - No Response After 5 Days

Unable to renew Nonprofit Azure Grant. When login to Nonprofit hub, getting error:
Something went wrong

We cannot allow you to proceed at this time. Please contact support and reference message code 715-123190 and transaction 1d1066c3-8136-4459-ae70-6f16a3844db0.
Existing support case submitted: 2601080040003131 ; 2601130040000112 ; 2601130040009143 ; 2601130040000144

Case request submitted 5 days ago and still no Reponses.

Thanks for the help in advanced.

Siva shunmugam Nadessin 5,370 Reputation points Microsoft External Staff Moderator

2026-01-13T19:03:06.52+00:00
Hello Windsor Vietnamese Alliance Church,

Thank you for posting your query on Microsoft Q&A portal.

Here’s what you can do to troubleshoot the situation:

Check Nonprofit Status: Make sure that your nonprofit status is still marked as Approved when you log in to the Nonprofit Hub portal. If your status isn’t approved, you’ll need to sort that out first.

Attempt Renewal Again: After confirming your status, try the following steps:

Go to the Nonprofit Hub portal.

Select the Azure Grant option from the available tiles.

If available, click on the Renew now button under Step One.

Check for Email: Verify if you received an email with renewal instructions. Sometimes these emails may land in your spam or junk folder, so check there as well.

Contact Support: Since you've already submitted multiple support cases without response, it would be good to follow up on those. Mention the error code 715-123190 and your existing case numbers (2601080040003131, 2601130040000112, etc.) for reference.

Use the Link in Activation Email: If you have the initial Azure sponsorship email, use the link provided in that email as it might directly lead you to your activation options.

If you still encounter issues after these steps, here are a few follow-up questions to gather more information:

Have you confirmed that your login credentials are correct and associated with your nonprofit account?

Were there any recent changes to your organization's status with Microsoft?

Can you provide any screenshots of the error message you’re encountering?

How are you accessing the Nonprofit Hub (e.g., via which browser, or any extensions enabled)?

I hope this helps! If you have any more questions, feel free to ask.

Reference Links

Activate Azure Grant for Nonprofit Organizations

Nonprofit Getting Started

Nonprofit FAQ

Renew Your Azure Grant
Windsor Vietnamese Alliance Church 25 Reputation points

2026-01-13T20:59:56.6433333+00:00

I'm still getting same error when logging in to the Nonprofit Hub

Azure Portal shows my Org active with a green check mark.

No recent changes to the account, same credentials login has been using for many years.

Screenshot when trying to login to the Nonprofit Hub attached below.

Screenshot 2026-01-13 154112.png

1 answer

Your answer

Windsor Vietnamese Alliance Church 25 Reputation points

2026-01-13T20:59:56.6433333+00:00

I'm still getting same error when logging in to the Nonprofit Hub

Azure Portal shows my Org active with a green check mark.

No recent changes to the account, same credentials login has been using for many years.

Screenshot when trying to login to the Nonprofit Hub attached below.

Screenshot 2026-01-13 154112.png

Answer 1

It seems you are encountering a specific error (715-123190) while trying to renew your Nonprofit Azure Grant. The message indicates that there might be an issue with your eligibility status or ongoing validation that is preventing you from proceeding. Here are some steps you can take:

Check Eligibility: Ensure that your organization’s eligibility status is active. You can do this by reviewing your profile in the Nonprofit Hub.
Wait for Updates: If you received a generic error message stating "Something went wrong," it may be due to pending validation or compliance screening. It is advisable to wait up to 72 hours for any updates regarding your status.
Contact Support: Since you have already submitted support cases, it may be beneficial to follow up on those cases if you haven't received a response. You can also submit a new support request through the Contact Us form and reference the error code and transaction ID for quicker assistance.

If the issue persists, consider reaching out to a Microsoft partner or the Nonprofit Azure Onboarding Concierge for additional help.

References:

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Urgent: Nonprofit Azure Grant Renewal Error 715-123190 - No Response After 5 Days

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