I got a new pc from school, and some files are now missing when i try to view where they were from after logging in to OneDrive

Question

so, I log into OneDrive on my new pc, and when I view my videos, I don't see all my screen recordings and other videos except 1 video in my captures folder, and my empty screen recordings and watch videos folder (the watch videos were copied from the watch's tf card, so I'll re-copy them) that's it, nothing else, OneDrive on previous pc held screen recordings had about 10 screen recordings and captures had about 5 videos, i need to find my videos!

Answer 1

It sounds like you are experiencing issues with missing files in OneDrive after logging in on your new PC. Here are a few steps you can take to troubleshoot this issue:

1. Check OneDrive Sync Status: Ensure that OneDrive is syncing correctly on your new PC. You can check the OneDrive icon in the taskbar notification area to see if it shows "Up to date". If not, there might be a sync issue.
2. Verify OneDrive Settings: Make sure that the folders containing your videos are set to sync. Right-click the OneDrive icon in the taskbar, select Settings, then go to the Account tab and check the folders that are being synced.
3. Check for Hidden Files: Sometimes files may not appear due to being hidden. Ensure that hidden files are visible in File Explorer. You can do this by going to the View tab and checking the Hidden items box.
4. Access OneDrive Online: Log into your OneDrive account via a web browser to see if the missing videos are available there. This can help determine if the issue is with the local sync on your new PC.
5. Check for Deleted Files: If you suspect that files might have been deleted, check the OneDrive recycle bin online to see if they are recoverable.

If you still cannot find your videos after these steps, it may be helpful to contact your school's IT support for further assistance, as they might have additional resources or insights regarding your OneDrive account.

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References:

• "This item might not exist" error when accessing OneDrive
• Troubleshooting OneDrive for work or school sync issues