ntkrnlmp.exe causing bsod after fresh build

Question

Hello, I had recently built a pc back in november... and since i've built it I would get random bsod's,
recently since like the end of december they seem to be happening more and more.. and I just cant figure out what is causing it.. ive reinstalled windows, reinstalled all my drivers and software, tested all my hardware, pretty much everything possible and nothing seems to fix it... I really need some help here.. they usually only happen under gpu load.. like me running a game, or watching a video on chrome.. sometimes just the gpu will crash but very very rarely (black screens, fans on gpu stop spinning, then it restarts but no bsod), my specs are below, any help would be greatly appreciated.

PC:
-9800x3d
-rtx 5080
-cosair vengence ddr5 6000mhz
-x870 arorus elite wifi

those are the major components Id say, if you have any questions on any other components or peripherals just ask.. everything is brand new ordered from newegg.

Answer 1

The issue you are experiencing with BSODs (Blue Screen of Death) related to ntkrnlmp.exe can be quite challenging, especially after a fresh build. Given that the crashes occur under GPU load, there are several potential causes and troubleshooting steps you can consider:

1. Driver Issues: Since you mentioned reinstalling drivers, ensure that you are using the latest drivers for your GPU from the official NVIDIA website. Sometimes, using drivers from third-party sources can lead to instability.
2. Faulty Hardware: Even new components can be faulty. Consider running hardware diagnostics on your RAM and GPU. You can use tools like Windows Memory Diagnostics for RAM and stress-testing software for the GPU (like FurMark) to check for stability under load.
3. Overheating: Monitor the temperatures of your CPU and GPU during load. Overheating can lead to crashes. Ensure that your cooling solutions are adequate and that thermal paste is applied correctly.
4. Power Supply Issues: An inadequate or failing power supply can cause instability, especially under load. Ensure that your PSU is sufficient for your components and functioning properly.
5. Driver Verifier: You can use the Driver Verifier tool to identify problematic drivers. This tool can help you isolate drivers that may be causing the BSODs. Be cautious, as it can lead to additional crashes if misconfigured.
6. Event Viewer: Check the Windows Event Viewer for any critical errors that occurred around the time of the BSODs. This can provide more insight into what might be causing the crashes.
7. System Logs: Look for critical errors in the system log in the Event Viewer. This can help pinpoint the device or driver causing the issue.

If these steps do not resolve the issue, you may want to consider reaching out to the component manufacturers for support or checking online forums for similar issues with your specific hardware configuration.

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References:

• Advanced troubleshooting for stop code errors
• Troubleshoot bug checks (stop code errors)

Answer 2

Hi there! My name is David. It’s a pleasure to help you today.Thank you for posting your question. According to what you report, the BSOD continues even after reinstalling Windows, and you have already installed drivers. The problem does not seem to be with the operating system; something is causing instability in your system, it could be the power supply or another component.

Tell me brand and model of your PC’s Power Supply Unit (PSU).

Please check if there are BIOS updates on the manufacturer’s website for your motherboard:

https://www.gigabyte.com/Motherboard/X870-AORUS-ELITE-WIFI7/support#Support-Bios

Note: This is not a Microsoft site; it is the official site of your motherboard’s manufacturer.

I recommend requesting assistance from your motherboard’s manufacturer to perform modifications or BIOS updates.

If the issue persists, I suggest contacting the seller so that more rigorous tests can be carried out, and if possible, try using another power supply to rule it out. This is especially important considering your PC was purchased recently.

Let me know if the shared information has been helpful. Regards.