i do not want windows 365 my computer came with word etc i go into a word doc and your pop up for 365 comes upand tells me my trial is over i dont want it i just want the word that came with my new computer

Question

i cannot get the program that came with my computer because of your 365 ad i have adocument i need to send out i dont want 365 so how do i go back

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

May I please know which edition of Office applications came preinstalled on your computer? For example, is it an Office Home 2024 perpetual license?

Please check your purchase documentation for the product key. If you are unable to locate the product key, please contact the seller directly and ask them for the key or instructions on how to activate the Office product. You can also go to the Microsoft Services & Subscriptions page to see if the license is associated with your account.

https://account.microsoft.com/services

Answer 2

Follow the instructions from the retailer or computer manufacturer on how to activate the preinstalled version of Office. Many computers come with a trial of Microsoft 365 Family or Personal, but you can uninstall that version.

Answer 3

where would the license that came with the computer be

Answer 4

To resolve the issue of being prompted for Microsoft 365 when you want to use the version of Word that came with your computer, you can follow these steps:

1. Uninstall Microsoft 365: You can use the Microsoft 365 Uninstall troubleshooter to remove Microsoft 365 from your device. Make sure to run the troubleshooter on the same Windows device where Microsoft 365 is installed. After uninstalling, restart your computer.
2. Install the Correct Version of Office: After uninstalling, you can reinstall the version of Office that came with your computer. You may need to refer to your computer's documentation or the manufacturer's website to find the installation method for the pre-installed Office applications.
3. Check for Licenses: If you are using a Work or School account, ensure that you have the correct licenses assigned. If you do not have a license for Microsoft 365, you may need to contact your administrator.
4. Sign Out and Sign Back In: If you are still having issues, try signing out of your Microsoft account in any Office application and then signing back in with the appropriate account that has access to the Office version you want to use.

These steps should help you revert to the version of Word that originally came with your computer and avoid the Microsoft 365 prompts.

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References:

• Microsoft 365 Apps activation error: "We've run into a problem with your Office 365 subscription"
• Microsoft 365 Apps activation error: "You currently have not been assigned an office license that includes the Office desktop apps"