I cant sign in to my outlook email

Question

Hello,

I have had an account on Outlook for more than 15 years.

Yesterday, I received an email indicating that my account had been accessed by someone in Colombia. This action logged me out, and since then, I have been unable to log back into my account. I kindly request your assistance. I cannot reset my password as I no longer have access to my previous cell number. All my bank accounts and credit cards are associated with this account, and I urgently need to regain access. Is there anyone who can assist me?

I would be immensely grateful for your help. I was unable to sleep throughout the night. I have attempted every option available to reset my account, but it seems I have forgotten my security question and account information.

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Answer 1

Hi, I'm John!

Also, please try searching for the account using these steps from Microsoft: https://support.microsoft.com/account-billing/forgotten-your-microsoft-account-username-b2049472-3b8f-27d3-61c6-67a668453f4c Click on "Search" and follow the instructions provided.

If you receive any error messages, such as “account doesn’t exist” or anything else, please let me know.

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Hi pathan khan,

Thank you for posting on Microsoft Q&A forum.

I understand this recent incident has caused significant inconvenience, especially since your account is linked to important services.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

To help you regain access and secure your account, please follow these steps:

1. Reset Your Password

• Go to https://account.live.com/password/reset and select Forgot password?
• If you still have access to any recovery method (email, phone, or Authenticator), enter the verification code to set a new password.

Detailed guide: Reset a forgotten Microsoft account password

2. Use the Account Recovery Form (ACSR)

• If you no longer have access to your old security info, submit the Account Recovery Form at https://account.live.com/acsr.
• Provide as much accurate information as possible (previous passwords, frequent contacts, services used).
• Microsoft typically responds within ~24 hours.

Note: Updating security info may trigger a waiting period of up to 30 days.

However, if all attempts to recover the account are unsuccessful, please contact Microsoft for direct support:

• Visit: Contact – Microsoft Support
• Search for “Account Recovery” in the search box.
• Click “Get Help” and press Enter.
• Sign in with another Microsoft account (create one if needed) to proceed.
• Navigate to “Contact Support.”
• Choose a relevant option like “Password Reset/Recovery” or “Manage Account Security.”
• For product/service, select "Other Products."
• For category, choose "Manage Account Security."
• Look for and select "Chat with a support agent in your web browser" or a similar callback option.
• Clearly explain your situation

Please feel free to let me know if you have any further updates, thank you.

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