Need to reset my MS 365 password - links to Authenticator are old thus don't work. I retired from my office and Authenticator has old office data

Question

Need to reset MS 365 account along with Outlook and security software - changed PW so now I don't know - laptop not syncing with phone please help - Authenticator has old data from my Office - now retired - how do I reset my MS 365 account if I don't have a PW and Authenticator isn't sending my codes properly ?

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Moved from Microsoft 365 and Office | Access | For business | Windows

Answer 1

Dear @Mark Klover,

Thank you for reaching out to the Microsoft Q&A forum. I’m happy to assist you.

Since your post is tagged for a business account, I will provide guidance specifically for business accounts.

To reset your password, please contact your IT administrator and ask them to follow the steps below. If you’re unsure who your IT administrator is, refer to this article: Find the administrator for your work or school account

1. Sign in to the Microsoft 365 Admin Center.
2. Go to Users > Active users > On the user account where you want to change the password, select Reset password.
   
3. Enter the new password and select Reset password.
   

For the MFA issue, please ask your IT administrator to re-register your account for multi-factor authentication. They can follow the steps outlined here:

1- Navigate to Microsoft 365 Admin Center, you can click Identity at the sidebar.

Microsoft 365 Admin Center website: Microsoft 365 admin center

It will lead you to Microsoft Entra Admin Center

Next Select Users > Click All users

Click on to the affected account name (your account)

2 - Select "Authentication Methods"

3 - Click "Require re-register multifactor authentication"

Next time the user sign in, the system will require them to set up a new authentication method. By using this, the affected user can re-set up the right authentication method.

I hope this information is helpful. If you need any further assistance, please feel free to reach out. We are here to help. Thank you very much for your understanding and cooperation.

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Answer 2

To reset your Microsoft 365 password without access to the Authenticator app, you can follow these steps:

1. Contact your administrator: If you were part of an organization, reach out to your former administrator to reset your password.
2. Self-Service Password Reset: If you have set up an alternative email address or mobile phone number, you can use the Self-Service Password Reset wizard:
   • For a work or school account, visit Self-Service Password Reset.
   • For a personal Microsoft account, go to Reset your Microsoft account password.
3. If you cannot reset your password: If the self-service option fails, you may need to contact Microsoft Support for further assistance. When you do, provide your name, telephone number, and email address so they can assist you.
4. Outlook and Security Software: After resetting your password, ensure that you update your password in Outlook and any security software you use to maintain synchronization.

If you are the only administrator on your Azure subscription and have forgotten your password, you will need to contact Azure support for help.

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References:

• Forgot password to sign in to Microsoft 365, Intune, or Azure
• Reset your admin password