I cannot sign in the Azure Portal

Kui Pui Lui 0

azure_sign_in_fail.jpg

Please help me to unlock my tenant, thanks.

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Shubham Sharma 9,825 Reputation points Microsoft External Staff Moderator

2026-01-14T05:09:17.9333333+00:00
Kui Pui Lui

Thank you for reaching out to Microsoft Q&A.

The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.

Tenant inaccessible due to inactivity

If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.

If it has been less than 20 days since the block, please provide the following details for further assistance via private message:

Tenant ID

Correlation ID from the login failure

Timestamp of the failure

Subscription ID

Contact phone number (add +Country code)

Contact email address

Email address (affected account)

Country

TimeZone
Shubham Sharma 9,825 Reputation points Microsoft External Staff Moderator

2026-01-15T07:39:07.68+00:00

Kui Pui Lui

Could you please provide an update into private message?

Your answer