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Before I start - yes I know I'm stupid for not checking. I am the only admin for my exchange online account, usually when I log in I can authenticate by sms, but recently when I try and login I dont get the call or sms option I just get the authenticator option which is on my broken phone (kids dropped it). I thought Authenticator automatically backed up but apparently backup is switched off as default. I tried logging a ticket with Microsoft to switch off MFA so I can login and set it up again but only way to submit a ticket is to login which I can'tas asks for MFA. I tried calling Microsoft support 3 times but no answer (60, 90 and 45 mins). I thought about creating a new account and log a ticket that way, but because I dont have any products attached to the new account it won't let me create a ticket. Im totally stuck here - does anyone have any suggestions?
Just for clarity my exchange online product only has 4 accounts on it, so its not big. I used it to setup a tennent and it worked pretty well so just kept it. Maybe I need to migrate the accounts off at some point to something simpler, hence why I'm the only admin