Viber desktop,ea app, ubisoft connect stop automatically udpate

Question

Hello.I notice the last month that ea app and ubisoft connect they stopped updating automatically after their launch.From their support told me that maybe is a conflict with antivirus or background service prevent to update or a conflict block windows permissions.Today i notice also that viber desktop not update automatically.Other software like nvidia app or acrobat reader ( these softwares are not automatically udpate but by default find the latest updates and i should install manually choosing the option..but find the ..update).These gaming apps should update with start the app by itself.I do not what to do.........Any help please?I had norton 360 and i have unistall it.So i use only windows defender.I check the firewall ana all these soaftwares are ''allowed''

Answer 1

It seems that you are experiencing issues with automatic updates for several applications, including the EA app, Ubisoft Connect, and Viber Desktop. Here are a few steps you can take to troubleshoot the problem:

1. Check Windows Update Settings: Ensure that your Windows Update settings are configured to allow updates for apps. You can check this in Settings > Update & Security > Windows Update.
2. Review Group Policy Settings: If you are in a managed environment, Group Policy Objects (GPOs) might be preventing automatic updates. You may need to consult your system administrator to check if any policies are blocking updates.
3. Firewall and Antivirus Settings: Since you mentioned using Windows Defender, ensure that it is not blocking the applications. You can check the firewall settings under Settings > Update & Security > Windows Security > Firewall & network protection. Make sure the applications are allowed through the firewall.
4. Reinstall Applications: Sometimes, reinstalling the applications can resolve update issues. Uninstall the applications and then download and install the latest versions from their official websites.
5. Check for Background Services: Ensure that there are no background services or other applications that might be interfering with the update process. You can check this in the Task Manager under the Startup tab.
6. Manual Updates: For applications like Adobe Acrobat Reader, you might need to check for updates manually. Open the application and look for an option to check for updates in the menu.

If these steps do not resolve the issue, consider reaching out to the support teams for the specific applications for further assistance.

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References:

• Archived application can't be restored because of app update policies
• Auto-update and repair apps

Answer 2

Sorry to hear you're having trouble.

Please ensure that your PC is fully updated with no updates pending. If there are any pending updates then run them and then restart the PC.

I see you've also removed your antivirus program. I would recommend installing it again for added protection then run an antivirus scan on your PC.

Answer 3

I have the latest buidl of windows 25H2.i think is sometrhing about that..?