Retrieval of old account login

Question

Hello Team,

Good day to you.

My company has used trial setup of the M365 but they seems to have forgotten the login details, i would like to know if there is a way to recover it so that we don't have to create a new login details now that we are ready to subscribe to the product.

Looking forward to a response.

Thanks

Idris

Answer 1

Dear Idris Olayoonu, 

Thank you for posting your question on Microsoft Q&A. 

From your description, your company cannot login to continue to the paid subscription. I understand how frustrating this could be.  

Below are some solutions to try if the trial subscription was a business type. Should it be otherwise, please let me know.

If you know any admin email used during the trial: 

• Go to Microsoft 365 Admin Center 
• Click Forgot my password 
• Enter: 
  • Admin email address (e.g. ******@yourcompany.com) 
  • Complete verification (email / phone / authenticator) 

If your company does not remember their log in details the best way would be to contact Microsoft Support via Phone: 

Please locate the appropriate support phone number for your country or region and contact Microsoft Support so the frontline team can raise a service request on your behalf: Customer service phone numbers 

When calling the support number, the experience may vary depending on your country or region: 

• In some regions, you may hear an automated message for approximately 30 seconds. You can ignore this message and wait for the prompt, then select “1” for Business email user and “1” again for technical support. 
• In other regions, you may be guided through an automated conversation similar to the following: 
  • The system asks what issue you are experiencing → Authenticator 
  • Product in use → Office 365 for Business 
  • Account type → Company account 
  • Administrator status → Yes 
  • Are there other administrators in the organization? → No 
  • Proceed to create a service request → Yes 

Please note that forum moderators do not have the ability to access or modify user accounts, including login issues, password resets, or MFA changes. I apologize for redirecting you; however, this ensures that you receive the appropriate support you need. 

Thank you for your patience and understanding. I hope the information provided is helpful. If you have any further questions, please feel free to reach out. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".  

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.