What is this "One-year subscription" that I am being charged?

Question

So I am being charged for the Microsoft 365 Basic, which I understand, but then there is something that is literally just called "One-year subscription" and I cannot find any information about what it is or why I am being $11.95 for it. Can someone please tell me what this is or direct me to somewhere I can find information about it?

Answer 1

This forum is just a user to user forum, no-one here has any account access, try using the steps they provide on this link to find out what that $11.95 payment is for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that payment was for and get a refund (if applicable).

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472