I am trying to update the licence on the new device HP Victus which I bought, but when I am trying to update licence it it is showing error

Question

I am trying to update my product as it comes along with the product the microsoft product which HP victus but it is not happening at all, I want to know why it is not happening and the fix for this?

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Moved from: Microsoft 365 Insider | Word | Windows

Answer 1

Open the Store app in Windows.

At the top right of the Store, is there an 'Included with this Device' section and if so, have you used that to log into the Office apps with your Microsoft account and activate the included Office apps?

If that process is not successful, please provide a screenshot of the error you are seeing.

Answer 2

It seems you are experiencing issues with updating the license on your HP Victus device. This could be due to several reasons, including:

1. Insufficient Privileges: Make sure you are logged in with an account that has administrative privileges.
2. Digital License Issues: If your Windows was pre-installed, it may require a digital license that is linked to your Microsoft account. Ensure that you are signed in with the correct account.
3. Activation Troubleshooter: You can try using the Windows Activation Troubleshooter to diagnose and potentially fix the issue.
4. Contacting Support: If the above steps do not resolve the issue, you may need to contact Microsoft support for further assistance, especially if the product came pre-installed with the device.

If you provide more specific error messages, I may be able to give more tailored advice.