Sound is not working on my new laptop

Question

I tried to use Zoom and my laptop had no sound even though i checked the Zoom and it wasnt muted I checked my speaker icon to make sure it wasnt muted and it was turned up and itwas set correctly.

I am not sure what to do next?

Answer 1

Hi ,

If it is a laptop or desktop, if possible, could you provide the laptop model or your desktop configuration?

Access the device manager, take a screenshot, and post it here.

Thanks

Answer 2

It sounds like you're experiencing sound issues on your laptop while using Zoom. Here are some steps you can try to resolve the issue:

1. Update Audio Drivers: Go to Device Manager, find your audio device (likely "Realtek" or "Intel SST"), right-click it, and select "Update driver" to search automatically for updates. Alternatively, you can download the latest drivers from the manufacturer's support site.
2. Set Correct Playback Device: Right-click the speaker icon in your taskbar, open Sound settings, and ensure your laptop speakers are selected as the output device.
3. Run Windows Troubleshooter: Navigate to Settings > System > Sound and click on "Troubleshoot" under the Output section to run the audio troubleshooter.
4. Check for Windows Updates: Sometimes, audio issues can be resolved with cumulative updates, so make sure your system is up to date.
5. BIOS/Firmware Check: Ensure your BIOS is updated via your laptop's support downloads, as audio initialization can depend on firmware.

If none of these steps resolve the issue, it might be a hardware problem, and you may need to contact your laptop's support for further assistance.