how to reset my admin center login password when I dont have access to it

Question

how to reset my admin center login password when I dont have access to it

Answer 1

I am locked out from my admin center and cant login or reset my password by any means???

Answer 2

Hello @Rana Yaqub, 

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding the issue where you are unable to login to your admin account, check if you can manually reset the password in the Microsoft sign in by clicking “Can’t access your account?” button. 

In case you cannot reset the password using this method, please check whether your tenant has another Global Administrator who may be able to assist you with this issue? 

If other user still holds the Global Administrator role, please kindly follow these steps: 

• Sign in to the Microsoft Admin Center using an account that has at least the Authentication Administrator role. 
• Navigate to User > Active User 
• Select the user you want to reset the password 
• Select “Reset Password” and change your user password 
• Once you have changed the password, select “Reset Password” to confirm 

If you are the only administrator in your organization, you will need to contact the Microsoft Data Protection team for further assistance. Please locate the appropriate support phone number for your country or region and contact Microsoft Support so the frontline team can raise a service request on your behalf: Customer service phone numbers 

When calling the support number, the experience may vary depending on your country or region: 

• In some regions, you may hear an automated message for approximately 30 seconds. You can ignore this message and wait for the prompt, then select “1” for Business email user and “1” again for technical support. 
• In other regions, you may be guided through an automated conversation like the following: 
  • The system asks what issue you are experiencing → Authenticator 
  • Product in use → Office 365 for Business 
  • Account type → Company account 
  • Administrator status → Yes 
  • Are there other administrators in the organization? → No 
  • Proceed to create a service request → Yes 

If your Office 365 Business or Education subscription was purchased through a partner or reseller, and you are unable to open a service request directly, please contact your reseller’s support provider and ask them to raise the service request on your behalf. 

Alternatively, if you are unable to reach support by phone, you may create a temporary trial tenant to submit a support request for the block access tenant through the Microsoft 365 admin center. You can start with a trial license here: Microsoft 365 Business Plans and Pricing | Microsoft 365 

Important: Please remember to cancel the trial subscription after your original account issue is resolved to avoid any future charges. 

Note: Please understand that as a forum moderator, my primary goal is to provide helpful guidance and support through general troubleshooting steps. While I don’t have access to internal systems or test devices required to resolve backend/account issues, I truly appreciate your understanding of these limitations. I genuinely hope the information helps you in the right direction, and we are always here to assist as much as I can within our scope.    

I hope this information is helpful. Please follow these steps and let me know if it works for you. If anything is unclear, please don’t hesitate to reach out to me. 

Thank you for choosing Microsoft, and I am looking forward to your response. 

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have any extra questions about this answer, please click "Comment."    

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Answer 3

If you don't have access to your admin center login password, you can follow these steps to reset it:

1. Ask your administrator to reset your password for you if you are not the only admin.
2. If you have been given the ability to reset your own password, use the Self-Service Password Reset wizard. For work or school accounts, visit passwordreset.microsoftonline.com. For personal Microsoft accounts, go to account.live.com/ResetPassword.aspx.
3. If you are the only administrator and cannot reset your password, you may need to contact Microsoft Support for assistance.

Make sure you have provided alternate contact information, including a mobile phone number, to facilitate the password reset process.