Upgraded CPU and now computer crashes instantly when joining discord call, get BSOD.

Question

I recently upgraded my CPU from a I7 9700f to an I9 9900ks and now when I join a discord call my computer freezes instantly and crashes. Sometimes I get BSOD and other times I have to hard reset. I have updated all my drivers already as well as my BIOS and the problem persists. Here is the event log:

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xffff8083bc067028, 0x00000000be000000, 0x0000000000800400). A dump was saved in: C:\WINDOWS\Minidumps\011426-7843-01.dmp. Report Id: f8f4b721-28ad-4b52-93a4-44772c9305e8.

Here is a link to the dmp file: https://drive.google.com/drive/folders/1Nn2imRUZ0xzjw5i-tivzveMjQXRyxWp6?usp=sharing

Answer 1

Hi, I'm Bernard, a fellow Windows user. I'm happy to help!

Upon analyzing and checking the DMP files, the error you have is GenuineIntel.sys. This is a processor error. It is either that the processor is getting hardware errors, or it is overheating. Kindly follow the steps below for us to fix the issue:

 

Method 1. Run the Intel Diagnostic tool:

 

Go to this link: https://www.intel.com/content/www/us/en/download/15951/19792/intel-processor-diagnostic-tool.html

Then download and run the tool.

 

Suppose there is a failure on the test. In that case, that means there is a hardware issue on your processor, which you need to contact Intel support or a local technician for the next step, which might be a processor replacement or board, depending on the diagnosis of the hardware.

 

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Method 1. Do a clean boot:

A “clean boot” starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program.

• In the search box on the taskbar, type msconfig and select System Configuration from the results.
• On the Services tab of System Configuration, select Hide all Microsoft services, and then select Disable all.
• On the Startup tab of System Configuration, select Open Task Manager.
• Under Startup in Task Manager, for each startup item, select the item and then select Disable.
• Close Task Manager.
• On the Startup tab of System Configuration, select OK. When you restart the computer, it's in a clean boot environment.

Troubleshooting reference: https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows

Method 2. Run memory diagnostic tool: The memory diagnostic tool is a RAM test to check if there are any RAM issues.

• Press Windows key + R, then type in mdsched.exe hit OK, then restart the device.

Note: If the issue persists, I suggest contacting a local technician to physically check the processor or do a re-pasting of thermal paste to optimize the processor.