Need to change my mobile number

Question

Need to change my mobile number to allow access. It curently has my landline number posted

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Moved from Microsoft 365 and Office | Access | For home | Windows

Answer 1

Hi,

Are you currently unable to access your account because the linked phone number is a landline that cannot receive verification codes?

Do you have another active verification method linked, such as an alternative email address?

Answer 2

To change your mobile number, you can follow these steps depending on the platform you are using:

1. For Microsoft 365 and Office: You typically need to access your account settings where you can find the option to edit your phone number. Look for the section related to security or personal information.
2. For Azure Multi-Factor Authentication: If you are using Azure MFA, you may need to ask another admin to reset your Multi-Factor Authentication settings if you cannot access your account due to the number change. They can do this by signing into the cloud service portal and managing user settings.
3. For Teams Admin Center: If your mobile number is associated with Teams, you may need to log in to the Teams admin center and update the phone number associated with your account.

Make sure to save any changes you make and verify that your new mobile number is working correctly for any authentication or notifications.

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References:

• Manage your users with My Staff
• Can't use Azure Multi-Factor Authentication to sign in to cloud services after you lose your phone or the phone number changes