Update KB5074109 has broken my ethernet - disconnects intermittently

Question

I have a brand new Asus ROG Strix Scar - as of the latest update KB5074109, my ethernet disconnects every 10-20 seconds.

Nothing else has changed on my system. I went to sleep with a functional system, I woke up to a forced update, and now my machine is broken.

I have tried following all the typical steps available from an internet search. This is a problem with the hotfix. I cannot uninstall it, it isn't in the list to even be able to uninstall.

Answer 1

Hi. I'm David, and I'm happy to help you.

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Please clarify the following:

The ROG Strix Scar has several variants. Which variant do you have?

If you prefer, you can share a screenshot of your system information.

• Press "Windows + R", type msinfo32 and press Enter.

Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.

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I await your reply.

Answer 2

Thanks for the screenshot.

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I suggest reinstalling your network adapter driver as instructed below.

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Before starting the procedure, download the latest network driver from the Asus website.

https://rog.asus.com/laptops/rog-strix/rog-strix-scar-16-2025/helpdesk_download/

Driver name: Realtek LAN Driver

Version: V1168.021.0903.2024

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Uninstall the current driver:

1. Open "Device Manager" (Windows + X and select Device Manager);
2. Expand "Network adapters";
3. Right-click on the Realtek Ethernet adapter and select "Uninstall device";
4. On the confirmation screen, check "Attempt to remove the driver for this device" and click "Uninstall";
5. Restart the PC.

Then, run the driver installer you downloaded and follow the on-screen instructions to install the driver.

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After reinstalling the driver as instructed, restart your PC and observe the adapter's behavior to see if the problem stops occurring.

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If the problem persists, please let me know.

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Feel free to ask back any questions.

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Answer 3

Asus released a new BIOS update and several other drivers via the MyAsus software which seems to have resolved the issue - for info of anyone else with same issue