wrongly billed

Question

I have been wrongly billed. I subscribed to Microsoft 365 last January and have just paid an annual subscription which is correct - but I realise that I paid another subscription in June and I need to understand why that payment was taken.

I am finding the lack of ability to contact anybody so frustrating - it's as if Microsoft just wants to make life as difficult as possible for people so that it's not possible to make a complaint

Answer 1

This forum is just a user to user forum, no-one here has any account access, using any Microsoft account you may have, try using the steps they provide on this link to find out what that second payment was for.

https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

Then use the steps they provide on this link to cancel whatever that second payment was for and get a refund.

https://support.microsoft.com/en-us/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472