I redeemed a Microsoft Home & Business product key on the wrong Microsoft account and need it transferred to my business account.

Question

I redeemed a Microsoft Home & Business product key on the wrong Microsoft account and need it transferred to my business account.

Answer 1

When a Microsoft 365 licence is activated, that licence is permanently linked to the Microsoft account as a digital licence and there is no method provided to move the licence to another account, on the link below, Microsoft provides the information about moving an Office licence to another account, if you are living in the EU, they provide the steps to do this

https://support.microsoft.com/en-us/office/transfer-your-office-license-to-another-device-or-another-person-8a967fb6-6c65-433e-800e-b9ae3436c2de

Either way, you would need to contact Microsoft Support directly, provide them with proof of purchase and ask them if that licence can be moved to the other account, try using this method to contact their support.

Go to this link: https://support.microsoft.com/contactus

Select Microsoft 365

Click 'Get Home Support'.

In the box provided, type billing.

Press Enter, then on the next page, scroll down and click 'Sign in to Contact Support'.

Navigate to Microsoft 365 and Office - Manage my Subscription.

Select the 'Chat with support agent in web browser' option

Answer 2

Unfortunately, Microsoft does not allow the transfer of product keys between different Microsoft accounts. Once a product key is redeemed, it is permanently tied to the Microsoft account that was used for the redemption. If you have redeemed your Microsoft Home & Business product key on the wrong account, you will need to contact Microsoft Support for further assistance. They may be able to help you with your specific situation, but transferring the key itself is generally not possible.

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References:

• Microsoft 365 Apps activation error: "That Microsoft account doesn't exist. Enter a different account or get a new one."