my microsoft account has a different email then the one I own

Question

Hello I notice a few things odd with my account before and that my email for Microsoft has changed I tried to sign in but says my account does not exist and when I try to sign in with my email it gives me a totally different email then the own I own

Answer 1

Please note that this is a community forum and we do not have access to any account data or information.

I'm sorry to hear about your issue. In this case, it's possible your account has been hacked and your email address changed, I suggest you fill out this form https://aka.ms/recovermyaccount, which will be sent to a team specially to handle this type of issue.

Use this guide to help you complete it; https://support.microsoft.com/account-billing/guidance-notes-for-the-microsoft-account-recovery-form-4dd8fef1-33d2-4fbe-9352-66127ab9b50e

You should receive a response via email. It may take up to 72 hours. If you don't receive a response after this time, please check your spam folder.

Answer 2

If you're encountering issues with your Microsoft account where it seems to have a different email associated with it or you're unable to sign in, here are some steps you can take:

1. Verify Email Address: Ensure that you are entering the correct email address associated with your Microsoft account. Sometimes, a simple typo can lead to sign-in issues.
2. Account Recovery: If you believe your account has been compromised or if the email has changed without your knowledge, you may need to go through the account recovery process. You can visit the Microsoft account recovery page for assistance.
3. Contact Support: If you continue to experience issues, it might be best to contact Microsoft's support team for help. They can assist you in recovering access to your account or clarifying any discrepancies with your email address.
4. Check for Multiple Accounts: If you have multiple Microsoft accounts, ensure you are trying to sign in with the correct one. You might have different accounts for different services.

If your account was created with a work or school email, consider reaching out to your organization’s IT support for further assistance.

---

References:

• Why can't I sign in to Services Hub with my preferred email account?
• I'm having trouble signing into Microsoft