How can I get an app removed that I did not request?

Question

I have a Microsoft 14-day trial monthly charge on my credit card I did not sign up for. I believe this may have happened when I upgraded to Windows 11. The most recent charge was on 01-09-2026 in the amount of $16.49. I don't know what this is for. Would you be able to cancel this monthly fee?

Answer 1

I will wait for a community response.

Answer 2

Hi,

Please note that here in the Microsoft Q&A forum, we are fellow users and do not have account access.

Log in to all of your Microsoft accounts and check if you can see the charges there.

https://account.microsoft.com/services

If not, have you asked a family member if they may have used your card in the past?

You can refer to this article: 'How to investigate a billing charge from Microsoft.'

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you can find it, follow the steps in this article if you want to cancel: https://support.microsoft.com/account-billing/cancel-your-microsoft-subscription-c2c6b0e3-cab3-cb98-d83e-c9ad54620530

Answer 3

Please let me know if you have any questions. Thank you!