New Outlook - move emails in a shared mailbox - Couldn't be moved

Question

Hi all,

Windows 11.

New Outlook.

A user has full access delegated access.

When the user tries to move messages within (not between ) shared mailbox she gets the error "Couldn't be moved".

I set the policy to Set-OwaMailboxPolicy -Identity 'OwaMailboxPolicy-Default' -ItemsToOtherAccountsEnabled $true but after 10 minutes the user still unable to move messages.

Should this be given more time or it is not elated and something else should be done?

Thank you.

Answer 1

Dear @X-Box-11-2021,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

First of all, I want to begin by sincerely apologizing for the frustration and inconvenience this issue has caused you.

In this case, I will clarify some details and provide troubleshooting steps below for your reference. Please try them and let me know if they help resolve the issue.

I set the policy to Set-OwaMailboxPolicy -Identity 'OwaMailboxPolicy-Default' -ItemsToOtherAccountsEnabled $true but after 10 minutes the user still unable to move messages.

This feature is intended to allow moving emails between different accounts, whereas your current issue relates to moving emails within the same shared mailbox. In my test environment, I was able to move emails within a shared mailbox without any issues and could not reproduce the problem, provided the mailbox has delegated permissions for management and access.

Next, please try testing this on Outlook Web App (OWA) to see if the same behavior occurs.

If it works on OWA, kindly repair your Outlook client and disable Offline Mode. Repair Outlook app 

• Close Outlook and all Office apps. 
• Open Setting > App > Installed apps 
• Find Outlook for Window and right-click on it and select Advanced option. 
• Choose Repair Option. 
• Restart your computer after the repair is complete. 

This process will fix most common issues with Outlook without affecting your personal files. 

If the issue persists on both OWA and the desktop app, please remove and re-add the shared mailbox, then check if the problem still occurs.

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

Your patience and understanding are highly appreciated. I am looking forward to your response!

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