Locked account can't access

Question

This is doing my nut in. I have a outlook account which I found out has been locked by good old microsoft. I completed the puzzle a few times to get a code sent to my phone...........nothing arrived and it's not saying there's a error with that method. Asked me to reset my password to verify.......I've done that and still can't access the account

Answer 1

This is all I am getting

Try another verification method

That verification method isn't working right now. Please try another method.

Learn more

Answer 2

You are c;learly not listening. I CANNOT access the account recovery I HJAVE TRIED IT! still saying account locked

Answer 3

Hi,

Based on your description, it seems that your account is locked. How were you able to reset your password? Do you have another verification method linked, such as an alternate email address?

To regain access, please visit the support article below, click the 'Sign in' button, and follow the steps provided. Be sure to review the tips included in the article, as they can help improve your chances of successfully recovering your account.

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

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If unsuccessful, you will need to fill out this account recovery form to regain access to your account: https://account.live.com/acsr

Microsoft takes account security seriously, so the recovery process is fully automated to prevent unauthorized access. Complete the form using a device and location you've used before, and make sure to provide an accessible email address.

Microsoft typically reviews recovery requests within 24 hours. If your request is successful, they’ll send instructions to help you recover your account.

Help with the Microsoft account recovery form: https://support.microsoft.com/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

You can submit the form up to twice within a 24-hour period, so feel free to include any new details you remember each time until you recover your account.